Authentication Errors

Incident Report for StrongDM

Postmortem

Summary:

On August 1st at approximately 1 PM PST, production experienced a limited partial outage that affected at least 2 customers. Users who navigated to the AdminUI with an expired authentication due to session timeout were presented with an error page. Normally, those users would be redirected to a login page. This affected CLI and Desktop SSO logins as well.

Impact:

Users that had already had an authentication which had expired would see an error screen when going to the AdminUI. Valid authentications or logged out users did not see the issue. Clearing the browser removed the issue

Posted Aug 02, 2024 - 22:16 UTC

Resolved

This incident is resolved. We will update this page with a more detailed report of the causes.
Posted Aug 01, 2024 - 21:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 01, 2024 - 20:53 UTC

Identified

The issue has been identified and fix is being implemented.
Posted Aug 01, 2024 - 20:27 UTC

Investigating

We have been alerted to an outage involving clients not being able to log back in after a session outage.

StrongDM is investigating the issue and further updates will be posted as we have them.
Posted Aug 01, 2024 - 20:00 UTC
This incident affected: US Control Plane (Admin UI).